All orders are delivered via Australia post. Shipping costs are automatically added to the total of your order.
Regular Australia Post $10.00
Express Australia Post $16.95
We do not offer items for sale through our online store for international shipping (outside of Australia). However, if you wish to make an enquiry regarding an international order please do get in touch directly and we may be able to arrange a quote.
We aim to despatch your order within 3 to 4 business days.
Once the order has been sent, estimated delivery times can vary from 1-14 business days depending on destination. All orders are sent as ‘Parcel Post’ or ‘Express Post Parcel’ depending on your shipping choice. Orders are dispatched from Mittagong NSW 2575. A more comprehensive outline from Australia Post can be found at: https://auspost.com.au/parcels-mail/standard-delivery-timetables
If no one is at home when the parcel is to be delivered, you should receive a 'postal item awaiting collection card' explaining where to collect the parcel.
It is your responsibility to provide an in full and accurate postal address. If Australia post or their affiliates have to return the undelivered parcel to us due to incomplete and/or inaccurate information given by the customer at point of sale, then you as the customer will be liable for all additional shipping charges. In the event that this occurs and you wish to terminate the order rather than resend, you will be credited for all merchandise returned in sellable condition excluding shipping costs. If there is any doubt at point of sale, please feel free to contact us via email on the same day as you order, to confirm shipping details email@example.com
Please advise us should your delivery be late, incorrect or damaged. Inspect your parcel and content immediately upon arrival and notify of any shipping errors or damage by contacting us at firstname.lastname@example.org within 5 days of receipt of delivery. At this time damaged goods are dealt with on a case by case basis, the damaged goods must be identified and documented for our records.
We do not accept liability for any loss, theft or damage of items arising after delivery has taken place nor will we be held liable for any loss or damage resulting from late delivery.
All personal information given by the customer is used solely for the purpose of effectively completing the customers specified transaction and to deliver the ordered goods.
It is the responsibility of the customer to determine whether a product is suitable and appropriate for use by the individual. Please note, some individuals may have sensitivities to certain essential oils. Nut oils, honey and honey byproducts are also used in our products. Read ingredients thoroughly and discontinue use if irritation occurs.
To preserve the quality of the product, store out of heat, excessive humidity and direct sunlight.
To extend the life of your soap, allow to dry on a surface which drains in between uses.
Using a loofah or washcloth to lather the soap bar will also extend the use of your bar.